In the News: 2015 Malaysia CSI in New Sunday Times

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“Clearly, customer expectations are on the rise; hence, it is critical for service centers to provide a positive experience throughout, from service initiation, which is gaining importance, to delivering the vehicle back to customers, while remaining focused on delivering service quality, “said Rajaswaran Tharmalingam, country head, Malaysia, J.D. Power Asia Pacific.

“Service centers must strive to always enhance their service standards, specifically in offering the value-added standards to their customers,” Rajaswaran said. “This is precisely what delights customers with their service experience.”