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Entry MPV and Entry Compact Car Owners Experience the Highest Number of Quality Problems in Indonesia

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Honda Receives Three Model-Level Awards for Initial Quality; Mitsubishi, Toyota and Suzuki Receive One Model-Level Award Each in Their Respective Segments

SINGAPORE: 29 December 2014 — Owners of vehicles in the entry MPV and entry compact car segments report a higher number of problems with their new vehicles, compared with owners of vehicles in the other segments, according to the J.D. Power Asia Pacific 2014 Indonesia Initial Quality StudySM (IQS) released today.

The study measures problems experienced by new-vehicle owners during the first two to six months of ownership and examines more than 200 problems in eight vehicle categories (listed in order of frequency of reported problems): driving experience; engine and transmission; vehicle interior; vehicle exterior; audio, entertainment and navigation; features and displays; HVAC; and seats. Initial quality is determined by the number of problems experienced per 100 vehicles (PP100), with a lower score reflecting higher quality.

Overall initial quality averages 77 PP100 in 2014, compared with 74 PP100 in 2013.

The entry MPV segment (81 PP100) and the entry compact car segment (96 PP100), a new segment in 2014, post the highest numbers of problems among the vehicle segments ranked in the study. One-fourth (25%) of the reported problems in the entry MPV segment and 27 percent of those in the entry compact car segment are related to the driving experience category. 

“The entry MPV and entry compact car segments are two of the largest and the fastest growing new-vehicle segments in Indonesia,” said Rajeev Nair, director at J.D. Power Asia Pacific. “With increasing competition   and new model introductions in Indonesia, manufacturers need to focus on producing vehicles with high levels of initial quality to differentiate their products from the competition. When owners are satisfied with the initial quality of their new vehicle, they are more likely to be loyal to the brand and recommend it to family and friends.”


  • Owners of sport utility vehicles (SUVs) report the fewest number of problems (61 PP100).
  • The top five most commonly reported problems in 2014 remain unchanged from 2013. Three of the five problems are related to driving experience, including brakes vibrate/ shudder; brakes are noisy; and abnormal noises under the vehicle.
  • Nearly half (42%) of owners who are pleased/delighted (providing ratings of 8 to 10 on a 10-point scale) with the quality of their new vehicle say they “definitely would” recommend their vehicle to family and friends, while only 18 percent of those who are indifferent/disappointed (ratings of 1 to 7) say the same.

2014 Indonesia Initial Quality Study Rankings

Honda receives a model-level award for each of the following three models: Jazz, with a score of 52 PP100 (premium compact car segment); Mobilio at 65 PP100 (entry MPV); and Freed at 54 PP100 (MPV).

The Suzuki Karimun Wagon R (85 PP100) ranks highest in the entry compact car segment.

The Toyota Etios Valco (54 PP100) ranks highest in the compact car segment and is the second-highest performing model in a tie with the Honda Freed (54 PP100) in the study.

The Mitsubishi Pajero Sport (56 PP100) ranks highest in the SUV segment.

The 2014 Indonesia Initial Quality Study (IQS) is based on evaluations from 3,301 owners who purchased their new vehicle between October 2013 and August 2014. The study covers 15 different brands that include 71 different passenger car and utility vehicle models. The study was fielded between April and November 2014.

Media Relations Contacts

XingTi Liu; J.D. Power Asia Pacific; 8-Shenton Way, #44-02/03/04; Singapore; Phone +65-6733-8980;

John Tews; Director, Media Relations; J.D. Power; Troy, Michigan 48083 USA; +001 248-680-6218;

About J.D. Power Asia Pacific:

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