Vehicle Quality in Indonesia Improves, Led by the Entry Compact and SUV Segments

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Toyota Receives Two Model-Level Awards for Initial Quality; Honda, Mitsubishi and Nissan Each Receive One in Their Respective Segments

SINGAPORE: 23 December 2015 — Owners in Indonesia are reporting fewer problems with their new vehicles, driven in large part by significant improvements in the entry compact and SUV segments, according to the J.D. Power 2015 Indonesia Initial Quality StudySM (IQS) released today.

The study measures problems experienced by new-vehicle owners during the first two to six months of ownership and examines more than 200 problems in eight vehicle categories (listed in order of frequency of reported problems): driving experience; engine and transmission; vehicle interior; heating, ventilating, and air conditioning (HVAC); vehicle exterior; audio, entertainment and navigation; features and displays; and seats. Initial quality is determined by the average number of problems experienced per 100 vehicles (PP100), with a lower score reflecting higher quality.

The industry experiences a 5% year-over-year improvement in initial quality, averaging 73 PP100, compared with 77 PP100 in 2014. The entry compact segment improves to 74 PP100 in 2015 from 96 PP100 in 2014, while the SUV segment improves to 42 PP100 from 61 PP100. The greatest improvements for both segments are in the driving experience category.

“The entry compact segment, with its low-cost models, continues to show quality improvements,” said Kaustav Roy, director at J.D. Power. “Given the challenging economic conditions, it is important for the market to have entry-level vehicles with superior quality performance to attract first-time buyers.”


  • Owners of sport utility vehicles (SUVs) report the fewest number of problems (42 PP100), while entry MPV owners report the highest number of problems (87 PP100).
  • The two most frequently reported problems are in the vehicle interior category: mats won’t stay in place (3.5 PP100) and poor fit or gaps in the carpet (2.8 PP100).
  • Seven of the top 10 most commonly reported problems in 2015 remain unchanged from 2014. Four of these problems are related to driving experience and three are related to HVAC.
  • Nearly two-thirds (65%) of owners who are pleased/ delighted with the quality of their vehicle (providing ratings of 8 to 10 on a 10-point scale) say they “definitely would” recommend their vehicle to family and friends, while only 36% of those who are disappointed/ indifferent (ratings of 1 to 7) say the same.

Highest-Ranked Models

Toyota receives two model-level awards: the Agya in the entry compact car segment (59 PP100) and the Rush in the entry SUV segment (53 PP100).

The Mitsubishi Pajero Sport (37 PP100) ranks highest in the SUV segment; the Honda Mobilio (80 PP100) ranks highest in the entry MPV segment; and the Nissan Grand Livina (53 PP100) ranks highest in the MPV segment.

The 2015 Indonesia Initial Quality Study (IQS) is based on evaluations from 2,902 owners who purchased their new vehicle between September 2014 and August 2015. The study covers 11 different brands that include 41 different passenger car and utility vehicle models. The study was fielded from May through November 2015.

Media Relations Contacts

Xingti Liu; Singapore; 65-6733 8980;

John Tews; Troy, Michigan, USA; 001-248-680-6218;

About J.D. Power in the Asia Pacific Region

J.D. Power has offices in Tokyo, Singapore, Beijing, Shanghai, Malaysia and Bangkok that conduct customer satisfaction research and provide consulting services in the automotive, information technology and finance industries in the Asia Pacific region. Together, the six offices bring the language of customer satisfaction to consumers and businesses in Australia, China, India, Indonesia, Japan, Malaysia, Philippines, Taiwan, Thailand and Vietnam. Information regarding J.D. Power and its products can be accessed through the Internet at

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