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Voice of the Customer Text Analytics

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J.D. Power Customer Experience Comment Analysis Program

Text Analytics Questions

The Solution

The J.D. Power Customer Experience Comment Analysis Program compiles and analyzes all of your company's unstructured text, whether it is generated from a call center, survey, warranty claims, or any other form of information collection. J.D. Power combines verbatim insights with industry knowledge to provide actionable solutions and analyses that enable rapid, effective responses to continuously changing customer needs and opinions.

The Benefits

Combining J.D. Power Voice of the Customer research expertise with cutting-edge software turns comment-rich but difficult-to-synthesize customer feedback into actionable analyses you can use to:

  • Automatically code and deliver comments in real time
  • Identify previously undiscovered customer issues
  • Mine new sources of customer comments
  • Maximize the survey respondent experience by shortening the length of the survey
  • Analyze comments across segments
  • Identify ways to improve processes for better customer experience