Bruce Chellingworth is Director and Country Manager, Australia. Bruce will lead the J.D. Power auto practice in Australia working closely with our clients to help them drive sales and market share growth by leveraging voice-of-customer insights to align retail experience delivery to rapidly evolving customer expectations. Bruce has four decades of working within the Automotive Industry in Australia.
Bruce has enjoyed a distinguished career at Toyota Australia for the last 25 years and held both district/field and national leadership roles across many facets of the Toyota business, including Vehicle Sales, Parts and Service, Training and Network Development. In his last role as National Service Training Manager, he developed and implemented a next-generation dealer training program for Toyota and Lexus dealers across Australia. Bruce also led the successful implementation of Express Maintenance Service across Toyota and Lexus dealer networks.