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As industries grow and evolve, it is clear that faster, more precise information becomes increasingly critical to decision-making and retail success. J.D. Power Asia Pacific provides custom proprietary research services to various industries through ongoing customer satisfaction tracking, sales and service tracking, and retailer tracking. The company’s expertise focuses on customer satisfaction with product quality, as well as the sales and service experiences.
Each year, companies across a number of industries commission J.D. Power Asia Pacific to conduct proprietary customer opinion research projects and provide a full range of strategic and competitive analyses.
J.D. Power’s programs provide manufacturers and service providers with continuous performance monitoring to provide field- and retailer-level analyses. Manufacturers can utilize weekly, monthly, or quarterly information on demand—via a customized extranet or Web portal—to identify problems and weaknesses; implement process improvement programs; and measure the rate of customer satisfaction improvement.
J.D. Power’s research services teams are comprised of innovative and dedicated professionals. Each proprietary project is managed by a dedicated functional team, which works cohesively to ensure the success, timeliness, and accuracy of the project. With a focus on customer service and satisfaction, each team works in partnership with the client to provide individualized and actionable high-quality deliverables.
J.D. Power Asia Pacific provides proprietary research services, including:
- Customer Satisfaction Tracking for Quality, Sales, and Service
- Dealer Satisfaction Tracking
- Intender/ Shopper Attitudes and Behaviors Study
- Customer Needs and Perceptions
- Mystery Shopping
- On-Site Audit
- Focus Group
- Customer-Based Assessments